FAQ's

Why is MicroModal more comfortable than Cotton?

TENCEL™ Modal (with Micro technology), a sustainable fiber that is derived from beech trees, is quickly overshadowing cotton as the choice fabric for men’s underwear and intimate apparels. Known for its silky touch and premium softness, the fabric offers a plethora of additional qualities. Being thinner, it is a breathable fabric and wicks moisture naturally, along with being resistant to fading, it holds its shape well. The combined experience of its unparalleled softness and cool fit against the body sets it apart from other fabrics used in men’s innerwear.

How is Organic Cotton different from usual cotton?

A very pertinent question to ask when looking out for organic cotton clothing is how different it really is from regular cotton. Being one of the most widely used fibers throughout the world, cotton farmers face an ever-growing demand from clothing manufacturers. Not only does this put an additional strain on the farmers to increase supply using artificial pesticides and fertilizers, but the garments made with this kind of fabric can cause allergic reactions as they are full of unnatural chemicals. Moreover, the making of a single cotton t-shirt consumes around 2,700 litres of water. In order to address these issues, organic cotton came into existence. Clothing made using organic cotton consumes way less water, is hypoallergenic, lasts longer and protects the natural ecosystem, hence providing a more sustainable alternative to regular cotton. Additionally, you will find the softness and comfort of organic cotton unmatched by regular cotton.

When will my order be delivered?

We work on delivering your intimates to you as soon as possible, however, delivery time can vary from city to city. Due to the current COVID situation, there may be delays by 5 to 7 days. The standard delivery duration is 2 to 5 days. Some cities in the North-Eastern region of India, as well as J&K, warrant 5-7 days for delivery.

What is the Return & Replacement Policy?

Replacement – We accept replacements in case of any Size related issues on the first order. For example, if you have bought a Small Fabio Trunk in your first order & it turns out to be the wrong size, you can send us an email at connect@almowear.com & we will initiate a replacement of the correct size. Returns – Unfortunately we do not accept returns at this point.

How do I get my refund?

Once your refund is initiated, the money will be credited to the same bank account the order was placed from. In case the order was selected to be paid via COD, you’ll be requested to share your bank account details (or UPI/ GooglePay/ PhonePe ID) to which the amount can be refunded.

What do I do if my Promo Code doesn’t work?

Your problems are our problems too! (you can change this with- we prioritize your problems above all else) If you face any issues with our website, order placement or promo code, kindly reach us at connect@almowear.com

What do you mean by Sustainably Sourced?

We are dedicated to providing the best for you but not at the cost of the environment. We have carefully built a chain of suppliers from whom we source all our raw materials sustainably. This is a step towards providing garments that are free from chemicals and last longer, whilst creating environmental awareness.

What are the wash instructions?

The best way to care for your undergarments is to stick to the instructions on the wash care label. To make them last longer and maintain the soft, premium feel of the fabric, place the garment in laundary wash bag and use a gentle machine wash in cold water and tumble dry on low heat. Do not wring, iron, softener, dry clean or bleach your product.

How can I cancel my order?

For any order cancellations, reach out to us at connect@almowear.com and we’ll start the process right away. Feel free to drop your feedback on why you’d like to cancel your order.

How can I check my order status?

As soon as your order is placed, you will receive confirmation via an email at the earliest. To track your order status, a link will be provided by the courier service. You can visit their website through the link or reach out to us at connect@almowear.com to know the status of your order.

What are the payment options available?

For your convenience, we have included almost all modes of payment on checkout. You can avail COD or pay via any debit cards, credit cards or e-wallets including MobiQwik, PayZapp, Airtel money, Freecharge, JioMoney. Bank transfers and UPI payments are also accepted.

How do I know my size?

When it comes to our intimate range, size does matter to us. We have worked hard at creating well constructed undergarments for a comfortable and snug fit but nobody knows your body better than you. Our Size guide on the product pages is a comprehensive chart for you to figure out your size with ease. The link will open a specific size chart for the selected product’s category.

Can I get an International Order?

We have covered all bases in India and deliver within 2-5 working days to any location. However, we have not yet broadened our market to international customers. Rest assured, our range of men’s innerwear will soon be available to overseas customers.

What are the shipping charges?

We charge a minimal delivery charge of Rs.50 for orders below Rs. 699. Any orders exceeding the minimum order value of Rs. 699 warrant free shipping anywhere in the country. You could be trying Almo for the first time or splurging on comfortable underwear and we’ll pay for shipping as long as the minimum order value is met!

Where can I get discount coupon for ALMO products?

We keep extending limited period offers that are displayed on the homepage of the website. You can check the same regularly for any coupon codes.

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